Refund policy

Last updated: July 12, 2026

At Invitation8, we strive to provide high-quality digital products and excellent customer support. If you experience any issues with your purchase, we're committed to helping you resolve them as quickly as possible.

If you have any questions before purchasing, please contact us—we're always happy to help you choose the right template or service.

1. Digital Products

All products sold by Invitation8 are digital products delivered electronically.

After your payment has been successfully completed, you'll receive immediate access to your purchase through secure download links and detailed instructions.

No physical products are manufactured or shipped.

Access to your digital content is provided immediately after successful payment, allowing you to begin using your purchase without delay.

2. Setup Service

Some products include an optional Done For You Setup Service, which is a personalized service performed specifically for your order.

If you purchase this service:

work begins after your order has been received;
the service is customized using the information you provide;
once work has started, the Setup Service fee is generally non-refundable, except where required by applicable law or if we are unable to provide the purchased service.

If you wish to cancel your Setup Service before work has started, please contact us as soon as possible. Cancellation requests will be reviewed individually.

3. Refund Eligibility

Because our products are delivered digitally and become immediately accessible after purchase, refunds are generally not available once digital content has been delivered, except where required by applicable law or as expressly described in this Refund Policy.

Please read each product description carefully before placing your order. Every product page clearly explains:

what is included;
how the product is delivered;
any software or Canva requirements;
available customization options.

If you are unsure whether a product meets your needs, please contact us before purchasing.

4. European Union Customers

If you are a consumer residing in the European Union, you generally have the right to withdraw from certain online purchases within 14 days.

However, Invitation8 supplies digital content electronically with immediate access after successful payment.

During checkout, customers purchasing from applicable European markets are asked to expressly consent to:

the immediate supply of the digital content; and
acknowledge that their statutory right of withdrawal is lost once access to the digital content begins,

to the extent permitted by applicable consumer protection laws.

If such consent has been provided and access to the purchased digital content has been made available, refund requests based solely on the statutory right of withdrawal will generally not be accepted.

Nothing in this policy limits any mandatory consumer rights granted under applicable law.

5. United Kingdom Customers

For customers residing in the United Kingdom, digital products are supplied electronically immediately after successful payment.

Once access to the purchased digital content has been provided, refund requests are generally not available except where required by applicable law or where expressly stated in this Refund Policy.

Nothing in this policy limits any statutory consumer rights available under United Kingdom law.

6. Other International Customers

For customers outside the European Union and the United Kingdom, digital products are delivered immediately after successful payment.

Because access to the purchased files is provided instantly, refund requests based on:

accidental purchases;
purchasing the wrong design;
changing your mind;
no longer needing the product;
purchasing by mistake;
incompatibility with software not listed in the product description;

are generally not eligible for a refund.

Mandatory consumer protection rights available under your local laws remain unaffected.

7. Technical Support Before Refunds

Customer satisfaction is important to us.

If you experience any problems accessing your purchase or using your template, please contact us before requesting a refund.

Our support team will make every reasonable effort to resolve your issue by:

providing replacement download links if necessary;
assisting with Canva access;
troubleshooting technical issues;
providing replacement files if a file is damaged or corrupted;
helping resolve delivery or access issues.

Most issues can be resolved quickly without the need for a refund.

8. Refund Exceptions

Although refunds are generally unavailable for digital products, refund requests may be considered on a case-by-case basis in the following situations:

the purchased file is permanently corrupted and cannot be replaced;
a verified technical issue prevents access to the purchased product and cannot be resolved by our support team;
you were charged multiple times for the same order;
we are unable to provide the purchased product or service due to a verified technical issue on our side;
a refund is required under applicable consumer protection laws.

Delivery delays caused by email providers, spam filters, incorrect email addresses, or customer-side technical issues do not automatically qualify for a refund, as these issues can usually be resolved by our support team.